Working with the public can be a wonderful time, with a lot of opportunities to meet new and amazing people. Depending on the line of work and where it’s located, this can mean meeting a variety of people from locations that most people will never be able to visit. The only problem is this also means that language barriers can often become a problem.
The point to working in any customer service position is to ensure the satisfaction of every single customer that walks in through the door. This can be difficult to do sometimes if the customer is a tourist on vacation and doesn’t even speak English. As nice as it would be for everyone to know all languages that the world has to offer, it’s not an easy feat to accomplish.
An Easy Solution
There’s great news for those in the customer service industry who would like to provide great service despite the barriers that different languages provide. By picking up the phone and making a quick call, within minutes there will be someone on the other line that can help interpret the other language. This means the best possible customer service can be given despite not even speaking the same language as the customer.
If talking on the phone isn’t enough, there’s even a video call option so everyone can get to the bottom of the issue. Both parties can easily discuss what they are trying to say with the interpreter doing his or her best to get both points across. Everyone can thus get through the service process easily and be happier by the end of the interaction. It’s a win-win situation.
Other Services Provided
There’s a multi-language management feedback system available for managers who want to make sure their customers are getting phenomenal service, no matter what language they speak. If these interpreter services are often used by the company, then why not look into having the feedback system available?
This ensures that the customers dealing with employees through an interpreter are getting the best possible service. The customer questionnaires are easy to configure and manage, making it a simple process for every customer to leave some feedback. If a bad review is given, a notification is immediately sent to a customer service advocate.
Develop a Better Company System
If you wish to work through language barriers further than just face to face interactions, this is now possible with automated translation and localisation services. This can open multilingual capabilities on such platforms like websites, mobile apps, email, SMS messages, and much more. There’s no better way to expand a company’s services than by allowing those who speak other languages to be able to browse online services.
Open the horizon and expand your company by using an interpretation service to help work through language barriers. With the ability to gain an even higher percentage of satisfied customers, this means those customers are more likely to come back every time they are in the area. It will also result in more traffic coming in when they find out what amazing service their friends receive. Don’t exclude any one customer simply because they cannot speak English.